Skip to content
Join the waitlist

Draft — pending legal review. This page will change before Veltra opens to the public.

Refund and cancellation policy

Veltra by Chadura · Last updated 25 October 2026

The short version: you can cancel any time, your plan keeps working until the end of the period you've paid for, and we refund mistakes in full. This policy is part of our terms of service.

Orders are processed by Paddle.com, our reseller and merchant of record, which handles payments, tax and invoices. Refunds are issued by Paddle, under this policy and Paddle's refund policy; where a law gives you a longer right to cancel or a refund (for example the 14-day right of withdrawal for consumers in the EU and UK), that law applies.

Cancelling a subscription

  • An organization owner or admin can cancel in Settings → Billing → Cancel at period end. Add-ons (extra channels, maker seats, evidence mode) are part of the same subscription and end with it, or can be removed one by one in Settings, Billing.
  • Until the period ends you can change your mind: Resume in Settings, Billing undoes the cancellation.
  • Cancellation stops future renewals. Your plan, channels and remaining plan credits keep working until the end of the current billing period, and nothing more is charged.
  • After the period ends, building new videos pauses. Your workspace, videos and history stay available to read and export. Unused credit packs stay in your account until they expire.
  • If you cancel a founding-price subscription, the founding price ends with it.

Refunds for subscriptions

  • We don't refund the unused part of a monthly or annual period after you cancel or downgrade.
  • First annual payment: if you ask within [14] days of your first annual charge and have used no more than [3] credits from it, we refund the annual payment in full. [OWNER TO CONFIRM WINDOW AND THRESHOLD]
  • Charged in error: duplicate charges, charges after a confirmed cancellation, or charges caused by a fault on our side are refunded in full.
  • If we discontinue a paid service you've prepaid for, we refund the unused part.

Refunds for credit packs

  • Credit packs can be refunded within [14] days of purchase if none of the pack's credits have been used.
  • If some were used, we can refund the unused credits pro rata at our discretion. Refunded credits are removed from your workspace.

How refunds are paid

  • Refunds are made by Paddle to the original payment method. Once a refund is approved, banks usually show it within 5–7 working days; some cards and banks take longer.
  • Paddle, as the seller, adjusts the tax on a refunded amount and issues the credit note.
  • We don't refund in cash or to a different account.

How to ask

Email [SUPPORT EMAIL] from the billing email on your account with the invoice number (on Paddle's receipt) and the reason, or reply to the Paddle receipt email. We reply within [2] working days. You can also reach us by phone at [PHONE] ([SUPPORT HOURS, IST]).

Failed payments and disputes

If a renewal fails, Paddle retries it and your plan keeps working while it does. If you don't recognise a charge, please contact us before raising a dispute with your bank so we can fix it quickly.